Shipping policy

Do you ship worldwide?

  • Yes, we ship worldwide, with the exception of a few regions where delivery isn't possible. Not sure about your address? Email us at support@thesoftestcompany.com or send us a message through our contact form, and we'll check for you.

What are your shipping methods, prices, and delivery times?

Shipping cost:

Shipping rates are calculated at checkout and shown before you pay.

Processing times:

  • We ship Monday to Friday during business hours, excluding holidays

  • Orders usually leave our warehouse 1-3 business days after you place them

Delivery:

  • USA and Canada: 8-12 business days (Monday - Friday)

  • Australia, NZ & Oceania: 8-12 business days (Monday - Friday)

  • Europe & UK: 8-12 business days (Monday - Friday)

  • Latin America: 9-26 business days (Monday - Friday)

  • Other countries: 8-30 business days (Monday - Friday)

NOTE: These are estimates. Your local courier has the final word, and delivery can be affected by customs and other conditions outside our control. During sales and other busy periods, processing and delivery can take up to 7 days longer due to order volume.

Where can I find my tracking number?

  • You'll receive an email with your tracking number as soon as your order ships.

  • New tracking numbers can take 24-48 hours to activate, so give it a day before you worry.

  • Still nothing, or the number won't work? Email us at support@thesoftestcompany.com and we'll sort it out.

Where are you based / where do you ship from?

The Softest Company is based in the United States. Due to our high order volume, we currently ship most orders directly from our warehouse in China. This allows us to deliver your order much faster than shipping everything from the US.

Are there customs charges?

  • International orders may sometimes be subject to import taxes or customs duties. This is quite rare for our customers. Should any charges apply, they are the responsibility of the recipient. We recommend checking with your local customs office or tax authorities in advance to understand any potential fees.

Can I change the shipping address for my order?

  • The Softest Company is not liable for orders shipped to an incorrect address entered at checkout. Please make sure your billing and shipping addresses are correct before placing your order. If the mistake is on our side, we'll take full responsibility and send a replacement at no extra charge.

I think my package might be stolen or lost in transit. What do I do?

  • If tracking says your order was delivered but you can't find it, check around your property, lobby, or mailroom, and ask your neighbors in case someone accepted it for you or it was misdelivered. We recommend waiting 1-2 business days in case the carrier redelivers it. If it still hasn't turned up after 2 business days, contact your local post office directly to file a claim using your tracking information. Please wait for their response before contacting us, then email that response to support@thesoftestcompany.com so we can help you further.

  • The Softest Company is not responsible for lost or stolen packages with a confirmed delivery to the address entered on the order. For your own peace of mind, we recommend our expedited and insured shipping methods, which include a free replacement for stolen parcels.

  • If tracking shows no updates for 20 days, we consider the item lost in transit. Contact us at support@thesoftestcompany.com and we'll process a replacement.

Email: support@thesoftestompany.com

Hours of operation:
9 AM - 6 PM (Monday-Friday)